First time here?
If you are downloading/installing the game for the first time, please read the following text carefully.
If you know what you do, just go to the last section of this page.
- Please read the text on this page, because most of the problems are due to lack of information.
- If something on this page is unclear to you, let us know so we can improve it.
- If you followed all instructions and the game is still not working for you, don't give up, ask us for help.
- To get help, use this forum or better join our Discord server, then we can help you much faster.
System requirements
In order to run this game you need at least the following components in your computer.
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Operating system:
Windows Vista (SP2), Windows 7 (SP1), Windows 8, Windows 8.1 and Windows 10.
Windows XP is no longer supported!
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Processor:
At least 1.6 GHz SSE2 compatible with 32 bit or 64 bit.
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Main memory:
At least 1 GByte + enough for the operating system itself.
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Disk space:
At least 1 GByte.
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Video card:
Any video card or onboard GPU that has at least 1 GByte of VRAM available.
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Sound:
If you can hear sounds/music on your computer, it should just work.
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Internet:
At least stable 56 KBit/s to play the game.
Step by step instructions how to install the game using the NSIS installer.
If you follow these steps carefully, the installation should work without any problem.
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Download the installer.
We suggest to use the full installer:
HSRClientSetupFull.exe
If you want a smaller download and you don't care about the ingame music, you can also use the smaller installer here:
HSRClientSetupNoMusic.exe
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After downloading the installer just run it.
The installer might show you an error on start when you miss something that is needed to run the game.
For example, when you miss one of these "Visual Studio Redistributable", the installer will open the download page for it.
The installer is also checking that you have a Windows version that is supported by the game.
On Windows 7 and Windows Vista it is important to have the Service pack(s) installed.
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When the installer won't refuse to run, then you know that you have everything needed to run the game.
The installer is very self explaining, just follow the installation process.
We suggest to use the installation location suggested by the installer.
By default the game will be installed to "C:\Users\YOURUSERNAME\AppData\Local\HSRClient".
Installing it to this location has advantages, because you never have any permission issues and
only your own Windows user has access to the game (and it stored characters with passwords).
The installer creates useful start menu shortcuts, so you can access the game folder from there.
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Just run the game by using the start menu shortcut or the desktop shortcut.
Note: If you had problems following any of these steps,
you found spelling mistakes,
you didnt understood one or more step(s),
or you had any other problems,
then please let us know.
Step by step instructions how to manually download, install, update and run the game.
If you follow these steps carefully, the download, installation, update and first start should work without any problem.
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Download the "Redistributable for Visual Studio 2013" by opening the following website from Microsoft:
Download page
On that page, press the "Download" button, a box should appear.
Inside that box you have to check "vcredist_x86.exe" (32 bit) and to avoid problems better also check "vcredist_x64.exe" (64 bit).
Then press next, download will start.
Once it's downloaded, run these installers one by one, they will require some time to install.
Right after the installation is finished, the installer will ask to reboot your windows, cancel that.
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Repeat the same thing you did on 1. but now you want to download the "Redistributable for Visual Studio 2015" from here:
Download page
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Once "Redistributable for Visual Studio 2013" and "Redistributable for Visual Studio 2015" are installed, reboot your windows now.
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After the reboot you can now begin to download the game.
The game basically just exists in a folder, technically there is no windows program installation needed.
We have packaged a premade game folder you just have to download.
Here is the download link:
HSRClient.zip
Once the download finished, continue with the next step.
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Now you open that zip archive by double clicking it.
Since "Windows Vista" you can open zip files without having any archiver program installed.
Inside that zip archive you should see a folder called "HSRClient",
drag that folder to your desktop.
Important to know is that the game might not work when you place it into any location,
where your user don't has the filesystem permissions.
You notice that when windows asks about administrator rights,
so placing that folder on your desktop is the best choice.
Later you can move that folder to any other location where your user has filesystem permissions
(f.e. "My Documents" or other drives than "C:\").
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Now open that folder, you should see some files.
One of them should be called "HSRPatcher.exe" or just "HSRPatcher".
Double click the patcher, to begin the update process.
The patcher will now begin to download and update the game files.
Depending on your internet speed this might take a while.
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After the update is done, the game should just start.
If not, just run the game by double clicking "HSRClient.exe" or just "HSRClient".
The client automatically detects new updates and runs the patcher if needed,
so you don't need to run the patcher everytime.
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Optional: To make life easier,
you could put a shortcut from "HSRClient.exe" to your desktop,
you don't need to open the folder then.
Keep in mind, when you move the folder after creating the shortcut,
you have to make a new one.
Note: If you had problems following any of these steps,
you found spelling mistakes,
you didnt understood one or more step(s),
or you had any other problems,
then please let us know.
Downloads (TLDR section for experienced users)
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Prerequisites:
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Redistributable for Visual Studio 2013:
Download page
("vcredist_x86.exe")
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Redistributable for Visual Studio 2015:
Download page
("vcredist_x86.exe")
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Game:
-
Additional downloads:
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AMD drivers (GPU, APU):
Download page
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NVIDIA drivers (GPU):
Download page
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Intel drivers (iGPU):
Download page
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Update for Universal C Runtime in Windows:
Download page
(Use "x86-based version"; Only for Windows Vista SP2, Windows 7 SP1, Windows 8 and Windows 8.1)
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The latest supported Visual C++ downloads:
Download page
(Overview page)
Frequently Asked Questions (FAQ)
When you have issues installing or running the game, here you can find a FAQ that might solve your problem.
Just click the question to see the answer.
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The application was unable to start correctly (0xc0000018).
This error is not caused by the game, its caused by Windows itself and
we did not yet figure out what is causing this.
It just started appearing early December 2023 and around that time,
we didnt done any updates to the client.
The bug "just" appeared thanks to a Windows update in that time.
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The classic reboot:
Reboot your PC, until that error disappears.
The chance is high that it will fix it (but also come back later again).
You might have to reboot multiple times until this problem disappears.
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Possible issue in the "Windows Registry":
Navigate to that "AppInit_DLLs",
double click it and
"empty" the value,
like shown in the screenshot,
then reboot and cross fingers, that it fixes it.
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Force the game to redo the last update:
In the game directory, find the file just called "version",
open it with text editor,
make the number in that file decrement by 1,
f.e. it says 359, make it to a 358.
Save and close that file (Ctrl+S). then run HSRPatcher.exe,
it will redownload last patch that might fix the issue.
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Corrupted Windows files:
This is often the answer for the error,
when you search for that in the internet.
From all the solutions this might be a time consuming one.
We don't go into much detail here,
just search for "sfc /scannow" or "fix corrupted windows files" and
you will find tons of guides, that tell you how to do that.
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A file like "api-ms-win-runtime-l1-1-0.dll" is missing from your computer?
Make sure you have the "Redistributable for Visual Studio 2015" (x86) installed.
Important is that you install the "x86" version,
because HSRClient is a 32 bit program.
When installing this "package",
it might take some time or appear to "hang" while installing,
you must wait until it finished installing.
After installation you need to restart your computer.
When this package is installed and
you still get this error,
you might have an older windows version that is missing an update.
Doing Windows Updates should solve that problem.
For older Windows version (prior Windows 10) there is a page of updates listed that install these files manually:
Update for Universal C Runtime in Windows
On that page you choose the "x86-based version" for your Windows.
When having a 64 bit system, it would also make sense to install the "x64" one too,
which would fix the same issue for 64 bit programs you might install later.
For Windows 7 you need to make sure that you have "Service Pack 1" installed.
For Windows Vista you need to make sure that you have "Service Pack 1" and "Service Pack 2" installed.
The game can't run without these, because the game is using system libraries from these service packs.
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Im unable to install Visual Studio Redistributable 2015 (x86), because i got a "newer" version installed?
This is a problem that seems to happen on some Windows 10 configurations.
I (cisco) also had this problem and fixed it by doing all the Windows updates and
then additionally installing "Visual Studio Redistributable 2017" (x86 and x64).
Here is the download page for this: The latest supported Visual C++ downloads
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When playing i got a black screen or parts of the game are invisible or pink?
This basically means that your video card driver is not up to date.
The only chance to get this issue fixed is by updating the video card driver.
For AMD and nVidia video cards you have it easy, by just installing a newer driver.
If you have a "Intel iGPU" then there is a chance that your chip is to old for the game.
Finding the right drivers is sometimes not that easy,
so feel free to ask us,
we help you (as best we can) to get this game running on your machine.
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Do i need a 64 bit computer to run this game?
No, this game is a real 32 bit program (x86),
it will run on 32 bit and 64 bit operating systems.
Only important to know is, that you need to have the required 32 bit (x86) libraries installed.
The mistake that peoples often do is,
that they install the 64 bit (x64) libraries and
wonder that the game won't work.
Having a 64 bit computer with a 64 bit operating system does not mean you only have to use the 64 bit libraries.
For 32 bit programs (what this game is), you still have to install the needed 32 bit libraries.
We also don't plan to turn the game into a 64 bit program,
because there is no need to do this and
staying on 32 bit will support small, weak and old machines like Netbook's with 32 bit processors.
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Will you support Linux and MacOS?
We plan to do that,
but currently we don't have the time to do this and
also nobody from us has an apple computer to make the game running under MacOS.
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What can i do, when i get error -2 on HSRPatcher?
This basically means,
that the patcher cant connect to the API to download updates.
There are many reasons why this happens.
The most obvious is to check that you can really connect to the API,
by opening this page.
If it shows you a single number, then the connection can be made.
But if you get any kind of browser error, f.e. "Page not found",
then you really have issues with connecting to the API.
In that case, check your Antivirus or Firewall not blocking the patcher.
When the link worked for you and you still get error -2,
then it could mean,
that your windows is not updated.
You either have to make sure your windows gets updated,
or you try the following:
Locate the file called "version",
make a copy of it in the same directory and call it "version_unsecure".
Make sure this file has no extension like ".txt".
When doing this,
you basically tell the patcher to do all the downloading without any transport encryption.